I don't use a travel agent much. With today's internet sites I usually do my own travel planning. But for a big trip like Hawaii we decided to consult a professional. It saved me a lot of time...but I had no idea at the time how much more it would really save us. With GP's Dad's condition we decided to postpone our trip. No we didn't buy insurance, and technically we could have lost the entire cost. Gretchen explained our situation and re-booked our trip for early October. All we have to pay is the airline ticket change fee. What a blessing.
If you all are in need of a great travel agent, one that goes above and beyond....please seee Gretchen at the AAA on Stratford Road.